Smartphone Helpdesk Specialist (Brussels) - Brussels

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Active since 08-03-2018 Job category IT - Services & support
Location Brussels Level Mid-Senior level
Educational level Bachelor / Graduate Employment type Fixed term contract with option...
Hours 38 Salary -
Job description

As a Smartphone Helpdesk Specialist you will represent Ezwim and its Telecom Management services at the customer’s offices in Brussels. You will drive the delivery of the highest possible customer satisfaction level as defined in the Service Level Agreement (SLA).

The customer is a Global Multinational company and you will support the employees and the IT department in the timely and accurate delivery of smartphone helpdesk services with the online Ezwim Telecom Management platform and face-to-face. These include for example smartphone handouts and mobile operator subscription activations and changes. You will help employees with questions, manage the support process and administer changes in the Ezwim Telecom Management portal. We will expect you to perform these tasks both independently and as part of an Ezwim team for the customer in multiple European countries.

Everyone in the greater Ezwim team plays an important role. You will become part of a team of dedicated professionals, working closely together with colleagues and customers. You will mostly communicate in Dutch and English (French is very welcome), both verbally and in written form. Clear and confident communications skills are required for telephone, chat/email and face-to-face settings.

Job responsibilities

  • Respond to smartphone service requests; face to face, through the Telecom Management portal and by phone
  • Support users with questions about the settings of business apps on their smartphones
  • Coordinate and update administrative changes in the Ezwim portal
  • Propagate customer’s internal telecom policies
  • Manage customer’s external supplier relations with mobile operators and smartphone suppliers on a day to day basis
  • Monitor, report and escalate on service deadlines (both internally and externally)

Job requirements

  • Excellent command Dutch and English.
  • Command of French is very welcome
  • Education at bachelor level
  • 0-5 years working experience
  • Tech savvy; has a proven affection with iOS & Android smartphones
  • Well-organized, structured and punctual
  • Good communication and interpersonal skills
  • Team player, positive, pro-active, flexible, solution-oriented work attitude
  • Ability to deal well with a dynamic environment, time pressure and change
  • Good command of Microsoft Office (Excel, Outlook, Word, PowerPoint)
  • Willing to travel (at times)
  • Proven analytical & IT skills are a definite plus
  • Based in or around the Brussels

Our offer

  • An exciting position where you can have fun and create value
  • Excellent opportunities for further personal and professional growth
  • Being part of an entrepreneurial, dynamic, fast growing company
  • International setting: you will represent Ezwim based in Brussels
  • Being part of a highly capable and motivated team with a great team spirit
  • Market comparable remuneration package
  • Position is full-time (38 hours per week)

About Ezwim

Ezwim was founded on a simple but powerful idea: organizations should have complete control over their mobile and fixed communications assets and costs, with the ability to administer their telecom infrastructure online from any browser. Since 2001, we’ve helped many individuals, small businesses and global companies do exactly that with our telecom management cloud services for enterprises and operators.

Our leading Telecom Management Technology offers a complete portfolio of online telecom management software platforms, and helps companies reduce their telecom costs and increase process efficiencies by running every part of their enterprise telecommunications in the cloud. Additionally, Ezwim’s Business Process Outsourcing (BPO) services are a high value-add option for companies that seek to complement the cloud-based platform with expert management capabilities. Ezwim is a privately held company and has clients in over 60 countries and has its headquarters in Amsterdam, The Netherlands and has presence in France, Belgium and the USA.

More information
This listing is a full-time job

Job category IT - Services & support
Industry / Industries IT
Region Brussels Capital Region (BE)
Keywords Smartphone, Helpdesk, Specialist, Servicedesk, Telecom, Mobile

Contact information

Name Jurriaan Roeland